CAN employees be replaced by artificial intelligence (AI)? This question has become increasingly relevant as advancements in AI continue to reshape the workplace.
While AI has the potential to automate many tasks traditionally performed by humans, it also creates new opportunities for those who can harness its strength effectively.
BlacX chief executive officer Ng Chin Ming said employees could be replaced by talents who know how to use AI.
“In the evolving job market, individuals who possess skills in AI and related technologies are in high demand. These talents can leverage AI to enhance productivity, streamline processes, and drive innovation, making them invaluable assets to organisations seeking to stay competitive.
“AI is about change and doing things differently and faster than before.
“By integrating AI into various aspects of business operations, companies can achieve greater efficiency and effectiveness.
“This technological shift not only accelerates workflows but also opens up new possibilities for creative problem-solving and strategic decision-making,” he said during the launching ceremony of Malaysia’s homegrown generative AI solution, TSUKI, at Amari SPICE Penang today.
TSUKI, an acronym for Tactical Social Understanding and Knowledge Intelligence, was innovatively developed by BlacX Sdn Bhd in collaboration with SNS Network (M) Sdn Bhd.
Ng said TSUKI creates new opportunities for its users.
“It embraces three core principles – autonomy, mastery and purpose.
“With TSUKI, users can effectively enhance their work processes, giving them greater control and flexibility in how they operate.
“As users master TSUKI, they gain proficiency, enabling them to significantly increase their efficiency.
“Innovation and motivation are essential for change, and TSUKI is designed to drive this transformation. It aims to upskill the workforce by integrating human talent, teamwork, and AI,” he added.
Ng explained that TSUKI was built to serve three verticals: Work, Social, and Intel.
“TSUKI Work enables users to treat AI as their employee, prompting it to perform various tasks. TSUKI Social provides solutions for sales and marketing, while TSUKI Intel functions as a data analyst within your company. It assists in extracting data and provides valuable insights to improve your organisation’s operations and efficiency,” he said.
SNS Network (M) Sdn Bhd managing director Ko Yun Hung expressed excitement about partnering with BlacX to bring TSUKI to the market.
“This collaboration allows us to offer businesses advanced AI solutions along with the robust infrastructure needed to support and scale these innovations.
“We are confident that our expertise in AI servers and deployment support will drive significant advancements across various industries in the country,” Ko stated.
Chief Minister Chow Kon Yeow expressed pride that Penang, with its vibrant technological ecosystem and forward-thinking community, is the first state to host this remarkable advancement.
“This groundbreaking achievement marks a significant milestone in our nation’s technological journey and serves as a testament to the incredible talent and innovation thriving within Malaysia.
“As we strive to modernise and diversify our economy, TSUKI is a powerful tool for supporting local businesses and industries.
“With its ability to automate customer service, optimise business operations, and provide data-driven insights, I believe it can significantly enhance business efficiency and competitiveness.
“This is crucial as we aim to raise household incomes and foster economic growth in Penang,” Chow said.
He added that state-linked agencies such as Penang Science Cluster, Digital Penang, and Penang Skills Development Centre (PSDC) have been at the forefront of progressively integrating AI into the lives of every Penangite, from schools and existing corporations to even the elderly.
“We firmly believe that sustainable AI development cannot be supported by the Federal Government alone.
“Therefore, Penang, soon to be known as the ‘Silicon Incubation Space of the Nation’, will serve as an ideal focal point for AI development in the country.
“With Penang’s business-friendly ecosystem and robust connectivity to the global chip supply chain, it offers an ideal environment for both local and global AI firms to grow and thrive,” Chow said.
Also present were former state Entrepreneurial, Development, Trade, and Industry Committee chairman Datuk Seri Abdul Halim Hussain, Federation of Malaysian Foundry and Engineering Industries Association (Fomfeia) president Datuk Richard Teh, and Small and Medium Enterprise Association (Samenta) national deputy president Calvin Kwan.
Story by Christopher Tan
Pix by Siti Nuratikah Rahmat
Video by Adleena Rahayu Ahmad Radzi